Text Messaging helps keep Welsh organisations connected

• Wednesday, 10 March 2010

Cardiff based Pinnacle Telecom are now able to provide a ‘text messaging from Outlook’ solution for their business clients. The ability to text from the desktop gives organisations an additional and cost effective way of communicating with customers and stakeholders.

Pinnacle Telecom has been able to achieve this by partnering with Avanquest Solutions – business process providers and developers of the Text Message Server SMS gateway.

Avanquest developed Text Message Server to meet the growing demand from business users to include enterprise text messaging as part of their every day communications strategy.

Gary Summerfield, Sales Director at Pinnacle Telecom said, “Our aim is to give our clients choice and provide them with a reliable and adaptable communications infrastructure tailored to their specific needs.”

He went on to say, “Partnering with Avanquest has allowed us to add corporate text messaging to our telecoms portfolio without having to invest in training programs or pay sign up fees. We are able to draw on the knowledge of their established technical services team to support our Text Message Server sales and integration projects.”


Pinnacle customers in Wales already using Text Message Server to improve their communications gave some positive feedback:

Gilfach Goch Community Association develops a range of activities and opportunities for the community. Julie Williams from the Association said, “We use text messaging to alert Staff and our volunteer team about events. It has cut out the need for many telephone calls and emails, so saves us time. A typed note takes minutes - one push of the button and over 100 people are notified almost immediately and we get receipt confirmation in our ‘in’ box.”

Independent Foster Care Services (IFCS) is an independent fostering agency. Adrian Wilson, Director at IFCS said, “Communication is central to our business and services. We use texting on a daily basis to keep all our foster carers completely up to date with essential information, as well as communicating with potential new foster carers and directly with young people. Text messaging is now central to how we reach out to our community.”


Quick overview of Text Message Server:

• Text messaging to and from the desktop with full email integration - MS Outlook, Lotus Domino/Notes, SMTP
• SMS from any desktop application
• Little or no user training required
• Automated SMS for alerting/notification
• SMS API for application integration
• Complete audit trail and in-depth reporting

Further information about Pinnacle Telecom at http://www.pinnacle-group.co.uk/telecoms.htm

Further information about Avanquest Solutions at http://www.avanquest-solutions.co.uk/


Notes to Editors:
Garry Summerfield from Pinnacle Telecom and Avanquest Solutions are available for comment. An image of Gary can be downloaded at http://www.avanquest-solutions.co.uk/about-us/press/

Press Information:
Alison Hall
Email: ahall@avanquest-solutions.co.uk
Tel: 01752 241464
Mobile: 07899 986932

This press release was distributed via SourceWire, a service from Daryl Willcox Publishing, on behalf of Alison Hall PR. For more information visit http://www.dwpub.com/pressreleasewires