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Sitel positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Customer Management Contact Centre BPO

Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2013 Customer Management (CM) Contact Centre BPO report. The report evaluates vendors through a series of stringent criteria related to the ability to execute and completeness of vision.

In the report, Gartner Research VP TJ Singh notes, “Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact centre BPO services, a superior market share (among the top 10 providers in regions where they compete), and solid references for CM contact centre BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery...

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