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The rules governing Outsourcing are changing. Outsourcing is no longer simply a matter of cost reduction and efficiency gains; outsourcing is now driving value, effectiveness and innovation.

The main drivers for outsourcing are: Business Value, Financial, Performance and People.

But Outsourcing is not without risk. So enter Shared Services where an organisation retains control of the back office functions it may have outsourced but spins them off into one centralised centre.

As the cuts bite deeper the issues around cost saving, retaining quality and improving productivity, streamlining processes are going to become more acute. Outsourcing and Shared services are attractive options but need a clear strategy and management programme.

We work with an international management consultancy, Kurt Salmon

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