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London, 3rd July 2012 – arvato's global BPO partnership with Microsoft has been awarded BPO Contract of the Year at the 2012 European Outsourcing Association (EOA) Awards, held in London on 27th June 2012.

The partnership covers global contract-to-invoice processes for four major lines of Microsoft’s business that together represent 90% of the company’s revenues, or more than $60billion in FY2011. With unique scale and complexity, the global BPO contract serves customers in 152 countries from six locations worldwide (Dublin, Reno, Fargo, Monterrey, Singapore, Manila). It employs 1,100 people dealing with more than 4,000 individual processes in 15 languages.

The engagement is based on an innovative managed service model, empowering arvato to drive the business forward, deliver effective transformation and achieve efficiencies through responsibility for operational decisions. The model was tested during the complex transition phase, where arvato delivered...

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