Leading Local Government contact management integration specialists, Asidua, has today announced a further significant local authority contract win as their Customer Contact Platform™ (CCP) has been selected by Leeds City Council to help them deliver the council’s Customer Access Strategy.
Serving a population of over 751,500, Leeds City Council is the second largest metropolitan district in the UK. Today striving to be the best council in the UK, the council’s ‘Customer Access Strategy 2012-2015’ is designed to help the authority improve the quality of their customer service delivery, whilst also delivering significant savings through lowering transactional costs – both agendas being served by Asidua’s Customer Contact Platform™ (CCP).
“CCP has been specifically designed to help solve the issues many local authorities are facing today,” explained Asidua’s Sales and Marketing Director Bob McClean.
“With rising customer expectations on...