PRESS RELEASE FOR IMMEDIATE RELEASE
25TH MAY 2005
Avanquest UK helps Office Depot deliver a combined business solution to streamline business processes.
Fax … Unified Messaging … SMS Messaging
Office Depot, world leader in stationery and office products has installed Captaris RightFax, CallXpress and Text Message Server as a combined business solution at their Andover based operation.
Avanquest UK supplies leading-edge, best of breed, corporate solutions for the enterprise. Our compliance solutions start with data capture, through work flow, business process and content management to information delivery, with the ability to store, audit trail, report, retrieve, secure and protect all of these digital assets at every stage.
Firstly, addressing the needs of the 500 strong mobile sales force required a solution that would streamline their messaging functionality and give increased access to telephone and email messages. This was revolutionised by Avanquest's CallXpress unified messaging. The solution has given staff access to all their messages, voicemail, faxes and e-mail, by phone, networked PC or the Internet. The system also integrates with MS Exchange and Lotus Notes. All types of message can be picked up easily from a phone, mobile, laptop or PC, so that the chances of someone missing a vital message are now virtually nil. Rob Dore, telecommunications analyst for Office Depot said: "It is a big wow factor with the sales team - it really does what it says. We offer a fantastic response to our customers and it is very unusual for something to go wrong."
A second challenge was to try and update the system for receiving orders and issuing invoices by fax. At the Customer Service Centre alone, 28 fax machines were in constant use, taking thousands of orders every day - a system which was proving labour intensive and very costly. Captaris RightFax software has been installed which provides all the benefits of an electronic system by automating the flow of faxes and data while allowing full integration with other core business applications. Customers are able to fax their orders in the same way as before, but they are now received electronically leading to impressive savings in time and overheads.
Avanquest's Text Message Server (TMS) allows Office Depot’s mobile staff to receive text alerts as well as being used to 'baby mind' the company's UK computer network 24 hours a day and send an automatic alert to the on-call IT staff if there is a technical problem. This has removed the need to retain engineers on duty overnight.
Rob Dore commented "All of these products really go a long way in ensuring that we continue to meet the high standards of service that our customers have come to expect."
Avanquest UK is part of the Avanquest global organisation. Formed in June 2003 by parent company BVRP Software Group, Avanquest is a network of companies offering a complete range of software publishing resources and a worldwide market to software developers from around the globe. Avanquest has a local presence on five continents and long-established relationships across all channels of distribution in markets covering nearly 90% of the world’s total software sales. BVRP Software Group, a leading international software developer and publisher, was founded in Paris in 1984 and is listed on the Nouveau Marché of the Euronext stock exchange (ISIN FR0004026714). For additional information, please visit www.avanquest.co.uk and www.bvrp.com.
Alison Hall, Public Relations
Tel: 07899 986932
Tel: 01962 835053
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